TJ has worked in a variety of positions in the treatment industry over the last decade, primarily in a management capacity. In 2010 while working to improve call center performance at a 400+ bed facility, he came to learn that their process for collecting patient responsibility was flawed and underperforming by millions of dollars per year. Over a 6-month period and through a process of trial and error he developed a script and procedure to collect monies owed by the patient while they were still in treatment. Over time, he developed a procedure to convert clients to cash pay after the insurance benefits ran out, or when insurance was denied. The results were immediate. He took a position that had never yielded more than $40,000 from a single collector in a month and exceeded $150,000 in his first month, then consistently surpassed $200,000 per month thereafter. After a short while, TJ was put in charge of the collection team and began to transform the entire department, vastly improving performance and exceeding $10 million in annual collections company wide, in addition to the millions he began bringing in once he was put in charge of the Paid to Patient (P2P) division. Since then, TJ has gone on to implement this highly successful process at multiple other treatment facilities both large and small across the country with great success.​